PORTFOLIO OF MY WORK:
Skills Section
Download Resume
Salary Expectation
Working In Family Biz
- Working in the Family Biz
Live Sales Calls
FB AD Creatives
Website Builds
Cold Email Campaigns
CONTACT ME 🚀
Remote Customer Support | Turning Missed Messages Into Revenue 
Every Missed Message Is A Missed Customer. I Handle Your Calls, Chats, Emails, And Appointments — So Your Customers Stay Happy And Your Revenue Doesn’t Slip Away.
🎥 Let me introduce myself.
🎥 Let me introduce myself.
Click button to chat on FB Messenger
You Can Also Email Me Here – ivanhq007@gmail.com
My Facebook URL- www.facebook.com/IvanduPlessis21
My Calendly – Book a Zoom Call Here
MAIN INDEX
(Click below to be taken to section)
SKILLS SECTION
Technical Proficiency:
CRM systems (Salesforce, HubSpot, GoHighLevel, Pipedrive), WordPress, ClickFunnels, Google Workspace, Microsoft, Slack, Notion, Zoom, Canva, ChatGPT, Zapier, Stripe, Trello, Asana, Atlassian, ClickUp, HiBob, LastPass, NordLayer VPN, Figma, Whatagraph SaaS Software, Outreach.io, LogRocket, ProPosify, ChargeBee, Chorus.ai, Calendly, Freshdesk, Zendesk, Intercom, Active Campaign, Instantly, Elementor Pro, Slack, Zoom, Loom
Customer & Technical Support:
Experienced in troubleshooting technical issues, managing helpdesk tickets, supporting SaaS platforms, and providing responsive customer service via chat, email, and video.
Operations & Systems:
Process documentation, SOP creation, workflow optimization, team coordination, and cross-functional communication to improve productivity and client satisfaction.
Marketing & Sales Systems:
Lead tracking, automation setup, ad account management, and funnel optimization for service-based businesses.
Communication & Collaboration:
Strong communicator who knows how to keep teams and clients aligned, even across time zones. Clear writing, professional call handling, and smooth collaboration are my strengths.
DOWNLOADS
1.) Click Here – Resume for “Remote Customer Support”
2.) Click Here – Cover Letter
IVAN: REMOTE CUSTOMER SUPPOT RESUME
IVAN: COVER LETTER
SALARY EXPECTATION
I’m seeking a full-time Customer Support position where I can dedicate myself fully to helping clients and supporting the team.
My ideal rate is $20/hour (≈ $3,200 per month / $38,000 per year).
However, I’m open to offers from $15/hour upward, depending on the role’s scope and growth opportunities within the company.
At this rate, I’m able to live comfortably, maintain personal health coverage, and save a small amount each month — which helps me stay focused, consistent, and dedicated to long-term performance.
Any offers at $25/hour or above would be a bonus and make me feel fully valued — and I’d be all in, long-term.
WORKING IN THE FAMILY BIZ
I spent over a decade working in the family’s business, I helped start it from the ground up. We launched a kitchen and bedroom manufacturing company that focused on delivering affordable cupboards to the public.
We offered a standard range of modular units, which allowed us to streamline our production process. While we designed each kitchen layout to suit the customer’s space, we aimed to use our standard range as much as possible. This approach kept production efficient, reduced lead times, and ensured a smoother installation process.
We began with a single showroom, where I served as the lead salesperson and primary contact between factory and client. As demand grew, I helped expand the business—finding showroom space, designing new showroom layouts, working the sales floor until we had consistent sales, and then hiring and training sales staff to take over.
At our peak, we operated 10 showrooms. I officially held the role of Sales Manager, overseeing the entire sales operation across all locations. I was also responsible for ensuring each new branch became profitable before moving on to the next.
In addition to sales, I was often involved in managing our manufacturing plant. I oversaw all stages of the process—from cutting and edging the boards, managing the assembly teams, managing the door manufacturing, to quality control, delivery logistics, and coordinating installation teams. Making sure everything ran smoothly, taking care of any problems quickly so the plant ran smoothly.
I worked in every part of the business — from the showroom floor to the factory line. That hands-on experience taught me how to scale lean and fast.
Today, I apply that same mindset in the world of digital marketing and customer support. I understand the real-world challenges that business owners face and have experience in handling customer support in any type of situation.
I try to put myself in my customers shoes and imagine the positive type of outcome i would want for myself, and then try to emulate that for my customer. I use my past experience to create solutions and keep clients loyal and happy that actually help local businesses grow.
LIVE SALES CALLS
- Worked for a SaaS company serving the Southeast Asia (APAC) region.
- Delivered 5+ Demo Sales Calls a day as an Account Executive.
- Sold SaaS reporting software to Marketing Digital Agency owners for a European company.
- Delivered zoom calls to agency owners in Australia, New Zealand. Singapore, Malaysia, India & Philippines.
- Had a SDR team of 2 guys sending out cold emails & cold calling companies filling my calendar with appointments.
- My role was simple but demanding: Demo the software, get them excited, and close deals.
- I tracked everything in Salesforce CRM, followed up like clockwork, and pushed hard to hit weekly KPIs.
- We had a sales team of 8 closers covering different parts of the world and had daily meetings and training sessions with agressive KPI’s and Targets to meet each week.
Sales Call Index
Click On Link To Watch Zoom Demo Call
My Calendar as Account Executive
2 Page Sales Script I Created For Myself & Team
CALL 1: Singapore Agency
Click Play To Watch Zoom Sales Call
CALL 2: Malaysia Agency
Click Play To Watch Zoom Sales Call
CALL 3: Australia Agency
Click Play To Watch Zoom Sales Call
CALL 4: New Zealand Agency
Click Play To Watch Zoom Sales Call
CALL 5: India Agency
Click Play To Watch Zoom Sales Call
CALL 6: Philippines Agency
Click Play To Watch Zoom Sales Call
FACEBOOK AD CREATIVES
Worked with a Facebook Marketing Agency alongside the owner to produce high-performing ad creatives for client campaigns.
- Collaborated directly with the agency owner to create Facebook ad creatives for both his personal projects and client campaigns.
- Produced 5 show-stopping, high-impact creatives per project, averaging 20+ creatives daily.
- Communicated daily via Slack, receiving briefs and delivering completed creatives for each client.
- Worked closely with the media buyer, who selected the top-performing creatives to launch paid ad campaigns.
- These campaigns were shown to tens of thousands of people, generating leads, sales, and measurable revenue growth for clients.
- Below are examples of my work.
Targeting a Self-Liquidating Offer Page That Leads To 3 Upsells
Gym Marketing Creatives
Targeting Online Fitness Coaches
Personal Injury Lawyer Creatives
Targeting Personal Injury Law Firms
WEBSITE PAGE BUILDS
I’ve been building WordPress websites for several years, using professional paid themes and builders like Elementor to deliver fast, modern, and high-converting sites.
Examples Of Builds:
Landing Pages: Designed for paid traffic campaigns with optimized layouts that convert visitors into leads or sales.
Directory-Style Lead Gen Sites: Structured for strong on-page SEO, helping rank highly in organic search results and generate consistent inbound leads.
Lead Capture / Opt-In Pages: Built to offer something valuable in exchange for an email address — ideal for growing email lists and nurturing new prospects.
Client & Personal Projects: A mix of pages built both for clients and my own ventures, showcasing a range of conversion-focused layouts and designs.
Landing Page Build
COLD EMAIL CAMPAIGNS
Helped Marketing Agency Set Up “Cold Email Outreach Campaigns” Targeting Online Coaches & Digital Course Creators. Generated $72,000 Sales in 6 Weeks.
- Below is an example of the email sequence I created and ran.
- Consisted of a “3 Step Campaign”
- We “split tested” multiple versions of each step… (gif images did very well)
- Used “Instantly” email software to set campaigns up.
- Customer Support every day, checking emails, responding to clients, booking them into calendar for a zoom call.
Cold Email Index
(V4) Email Sequence for Course Creators & Coaches
Step 1 – (10 Versions)
Version A – Formula to 25% Reply Rate
Version B – Different Subject Line, Testimonial, GIF, CTA
Version C – One Sentence Email
Version D – Sexy, Crazy Promise, Authority
Version E – Are you guys focusing on growth atm?
Version F – Considered next phase of growth in Q3?
Version G – Your marketing is horrendous (Pattern Interrupt)
Version H – Humour
Version I – Figuring out how to increase sales in Q3
Version J – I help Coaches get 20 to 30 students
Step 2 – (2 Versions)
Step 3 – (2 Versions)
Step 1 – Version A
Formula to 25% Reply Rate
Subject Line: Quick question {{prospect.first_name}}
Hey {{firstName}},
Just came across {{company name}} while searching for coaches in {{city}}
Wanted to reach out, we’re an agency based out of New York & California that specialize in helping course creators & coaches reach six figures per month.
Recently helped, Julie Voris a successful speaker & mindset coach helping women create impact + income using the power of habits to level up their lives with multiple 5-figure launches of her digital courses and training programs.
ould love to show you our testimonials and my plan of getting you 50 additional sales in Q3 with our proven “Reign Method” marketing strategies.
Do you have any time this week for a quick chat?
Kind Regards,
Name
Name + Surname | Co-Founder
Tel Number
Hillsborough, NJ
Feel free to reply with “No thx” if not a fit at the moment.
Step 1 – Version B
Different subject line, opening line, testimonial, gif, cta
Subject Line: Question about (company name)
Hey {{firstName}},
I came across you while searching for coaches in {Location}.
We specialize in helping coaches like yourself add an additional six figures through our proven system called the Reign Method. Recently we helped Alicia Holmes implement multiple 5-figure launches of her digital course and training program offering women of color the tools needed to free themselves from the vicious cycle of financial uncertainty.
Would love to hop on a call with you to discuss your coaching business and share some strategies to 10x your business in Q3.
Mind if I send over my booking calendar to schedule a quick chat?
Kind Regards,
Name
Name + Surname | Co-Founder
Tel Number
Hillsborough, NJ
Feel free to reply with “No thx” if not a fit at the moment.
Step 1 – Version C
One Sentence Email
Subject Line: Quick question
{{firstName}}, we have helped 16 coaches & course creators scale to $100K p/month.
Mind if I send more info?
Best
Name
Name + Surname | Co-Founder
Tel Number
Hillsborough, NJ
Feel free to reply with “No thx” if not a fit at the moment.
Step 1 – Version D
Sexy, Crazy Promise, Authority
Subject Line: Quick question on your course
Hey {{firstName}},
I came across {{company name}} while searching for coaches.
We’re a consultant agency based out of California & New York, working with course creators & coaches like you to scale to 6 & 7 figures and guarantee to 5X your sales in the next 90 days.
In the past 12 months we have helped 16 coaches reach the 6 figure p/month mark and helped Sarah Michelle from NP Reviews reach 7 figures, she was able to sell her business for over $30m!
I am currently offering a free growth strategy call where we will discuss how to grow your coaching business in Q3. You will receive a no nonsense easy to implement step by step game plan with a clear vision and path moving forward.
You are then welcome to take this advice and go it alone. Or if you would like help implementing these strategies and want to discuss options moving forward working with our agency we can discuss what that would look like for you.
Interested?
Do I have your permission to send over my booking calendar to schedule a call?
Kind Regards,
Name
Name + Surname | Co-Founder
Tel Number
Hillsborough, NJ
Feel free to reply with “No thx” if not a fit at the moment.
Step 1 – Version E
Are you guys focusing on growth atm?
Subject Line: {{firstName}} & more revenue?
Hey {{firstName}}
Wanted to ask about {{companyName}}:)
Are you guys focusing on growth atm? I recently helped a Coaching Business triple their rev and would love to share a couple of strategies you’re free to steal.
Are you free any time this week for a quick chat?
Best,
Name
Name + Surname | Co-Founder
Tel Number
Hillsborough, NJ
Reply “No thanks” if you would like to no longer receive messages from me.
Step 1 – Version F
Considering the next phase of growth in Q3?
Subject Line: {{companyName}}’s growth
Hi {{firstName}},
Have you considered what {{companyName}}’s next phase of growth looks like in Q3?
I reached out because we help coaches like you fill their programs. We’ve helped over 16 course creators & coaches so far and now I’m looking for 2 more to do the same in July.
I’d love to share a couple of great stories and strategies that you are free to steal.
Are you free any time this week for a quick chat?
Cheers,
Name
Name + Surname | Co-Founder
Tel Number
Hillsborough, NJ
Feel free to reply with “No thx” if not a fit at the moment.
Step 1 – Version G
Pattern Interrupt
Subject Line: {{firstName}}, Your marketing is horrendous
Hey {{firstName}},
I’ll be brief and frank. Your marketing is horrendous.
Sorry but my mother told me to always tell the truth.
Need some help fixing it?
We recently worked with Julie Voris, a successful speaker & mindset coach helping women create impact + income using the power of habits to level up their lives, we helped implement multiple 5-figure launches of her digital course and training programs.
Mind if I send more info?
Kind Regards,
Name
Name + Surname | Co-Founder
Tel Number
Hillsborough, NJ
Feel free to reply with “No thx” if not a fit at the moment.
Step 1 – Version H
Humour
Subject Line: Can I bribe you with tacos, {[First name}}?
Hey [Prospect],
I hope this email finds you well and hungry for some delicious tacos. I mean, who doesn’t love tacos, am I right?
Anyways, I couldn’t help but notice your coaching program while searching in {{City}} and have to say, your experience and skills are truly impressive. I think you could be a perfect fit for our company, and we could be a perfect fit for your appetite.
We work with course creators and coaches and have helped scale 16 to six figures p/month.
So, if you’re interested in discussing this further over some tasty tacos, let me know! I’ll even throw in some guacamole to sweeten the deal.
Looking forward to hearing back from you,
Name
Name + Surname | Co-Founder
Tel Number
Hillsborough, NJ
Feel free to reply with “No thx” if not a fit at the moment.
Step 1 – Version I
Figuring out how to increase sales in Q3
Subject Line: {{firstname}} – would like to talk with you
{{firstName}}, If you’re like a lot of coaches, you probably have a hard time figuring out how to increase sales in Q3
With She Reigns Creative, we’ve developed an innovative way to create and execute new marketing tactics that will improve your ROI while at the same time decreasing cost per lead.
We have worked with 16 coaches & course creators in the past 6 months.
Open to learning more?
Regards,
Name
Name + Surname | Co-Founder
Tel Number
Hillsborough, NJ
Feel free to reply with “No thx” if not a fit at the moment.
Step 1 – Version J
I help Coaches get 20 to 30 students
Subject Line: I help Coaches get 20 to 30 students
Hi {{firstname}}, I help Coaches get 20 to 30 students using a combination of digital advertising and content creation. We have developed a system called The Reign Method guaranteed to deliver results. Below is a screenshot with some of the testimonials we have received..
When do you have time for a quick call this week?
Regards,
Name
Name + Surname | Co-Founder
Tel Number
Hillsborough, NJ
Feel free to reply with “No thx” if not a fit at the moment.
Step 2 – Version A
Quick Bump
Hey, I know you’re busy, just making sure this email didn’t get buried.
Regards
Name
Step 2 – Version B
Quick Bump
Hi {{firstName}}, I sent you an email a few days ago on how we can positively impact your coaching programs ability to increase revenue but haven’t heard back.
Based on feedback from course creators & coaches we have helped like Julie Voris, a successful speaker & mindset coach helping women create impact + income using the power of habits to level up. Or Alicia Holmes who offers women of color the tools needed to free themselves from the vicious cycle of financial uncertainty.
I truly believe we would be a great fit so I had to follow up one more time.
Is this of interest?
Name
Step 3 – Version A
Wanted to share a testimonial (Last email in series)
Hi {{first name}},
Wanted to share a testimonial from one of our clients “Michele Park”
Whether you’re looking to increase your ROI, drive more traffic to your website, or create killer content, we’ve got the skills and track record to make it happen.
Interested in learning more? Respond to this email and Iets connect by hopping on a call.
Regards,
Name
Step 3 – Version B
Text based follow-up email (Last email in series)
Hi {{firstName}},
We know that leading sales is hard as there’s little time for doing all the small tasks that go into setting up effective marketing (never mind actually running the business).
With minimal input from you, we deliver customised outbound & inbound solutions to get you more meetings with the folks that matter most.
Would you like to have a call to talk through how it could work?
Regards
Name
HOW TO CONTACT ME
Name: Ivan du Plessis
Facebook: https://www.facebook.com/IvanduPlessis21
FB Messenger: https://www.messenger.com/t/IvanduPlessis21
Email: ivanhq007@gmail.com
Click button to chat on FB Messenger
Hey!
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